FAQ

  • Shipping

  • Where is my order?

    For any delivery inquiries, please email customerenquires@sofragrance.com

     

  • What are my delivery options?

    For deliveries under 600ml and no more than 4 items, packages will be delivered by Royal Mail. Delivery time: 2-3 working days tracked service 

    For deliveries over 600ml or more than 4 items, packages will be delivered by my Hermes or DPD. Delivery time: up to 3 working days tracked service. 

    Delivery fees: £3 (free with orders over £20) 

  • How long will shipping take?

    Delivery time: 2-3 working days tracked service 

    Delivery fees: £3 (free with orders over £20) 

     

  • How can I track my order?

    Please follow the tracking link in your order confirmation email. Alternatively please email us on customerenquires@sofragrance.com

  • What countries do you ship to?

    We currently ship only to UK addresses

     

  • Can I make changes to my order? (e.g. address)

    Once an order has been placed on our website, we are unable to make any changes to your order. For any questions in relation to your order, please email us on customerenquiries@sofragrance.com and we will do our best to help.

  • RETURNS & EXCHANGES

  • What is your returns policy?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Non-returnable items:
    * Gift cards

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer. Instead please email customerenquiries@sofragrance.com with "Returns" in the subject line and we will provide you with instructions on the return process.

  • How much does it cost to return an item?

    You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • When would I receive my refund?

    If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

  • Can I exchange an item?

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    Non-returnable items:
    * Gift cards

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer. Instead please email customerenquiries@sofragrance.com with "Returns" in the subject line and we will provide you with instructions on the return process

  • PAYMENTS

  • What card payments do you accept?

    AMEX, Apple Pay, Google Pay, Maestro, Mastercard, Shopify Pay, Visa

  • Additional FAQs

  • Do you test your products on animals?

    The raw materials that we use in our products are all vegetable or mineral derived, we do not use animal-derived raw materials.The raw materials we use are all cosmetic grade and have not been tested on animals for the purposes of use in cosmetics. The componentry that we use (the bottle, cap, pump carton, etc) are mineral or vegetable/petroleum derived, no animal-derived product has been used in their production according to information provided by our suppliers. We would also like to add that since the creation of the So…? brand in 1994 we have never tested any of our products on animals and neither has any other organisation arranged animal testing on our behalf.

  • What is the difference between Body Mist and Body Spray?

    A body spray comes in an aerosol container, typically they comprise of both gas and liquid, and when sprayed the scent is very fine and evaporates almost instantly. Body mists are more water-based and so take a little longer to set. While body sprays can be used all over the body, we recommend applying body mists on the ‘pulse points’, as they are the warmest parts of the body which increases the longevity of the aromas.

  • Can Body Fragrance be used in place of deodorant?

    Body fragrance can be used to cover or disguise the scent of sweat; it will not prevent you from sweating. So…? have a vast range of high-quality body fragrances to suit all tastes. Also, the armpit is a sensitive area of skin, so test the body spray elsewhere on your body first to make sure you aren’t allergic to it.

  • Can Body Fragrance be used in place of deodorant?

    Body fragrance can be used to cover or disguise the scent of sweat; it will not prevent you from sweating. So…? have a vast range of high-quality body fragrances to suit all tastes. Also, the armpit is a sensitive area of skin, so test the body spray elsewhere on your body first to make sure you aren’t allergic to it.

  • How can I make my fragrance last longer?

    The secret to long-lasting fragrance is ‘fragrance layering’. Build up layers of scent on the skin by using different forms of the same fragrance –  body lotion or cream, with body mist and eau de toilette. Each reinforces the impact of the other to prolong the life of your favourite scent. Try layering So...? Dark Romance Fragrance Mist with So...? Dark Romance Eau de Parfum.